In almost any industry, there is a need for well-rounded customer service. While interacting with a range of emotions from customers, isn’t everyone’s cup of tea, it plays an important role in maintaining relationships. For real estate professionals, service is the core of the industry. Maintaining strong professional standards for yourself, and if applicable, your team members, will largely contribute to your revenue.
One of the hardest aspects of providing superb customer service is remaining unbiased. In the real estate industry, this can often be a challenging feat. Though you are the expert, and your clients should reply on your knowledge, they often neglect advice. Many people have their own style, and it might not be the most logical choice when it comes to buying property. However, if you are going to give input, be weary of your tone and approach. You might find a property revolting and not sustainable, while your clients feel they have found their forever home.
Being a real estate professional often comes with some flexibility. You may work for a company or firm, but hours are often adjusted for showings and meetings. That being said, your flexibility should also encompass availability. For those in the real estate industry, sales and decisions are often made quick and abrupt. It is crucial to remain available for calls, meetings, and last minute engagements, as often as possible. Showing clients your eagerness and willingness to be available is what will prompt them to refer you in the future.
The aspect of appreciation, is especially important for real estate agents. As we all know, the market for a real estate agent is plentiful. Setting yourself apart from the competition will ultimately boil down to your customer service. A huge way you can provide great service to clients is by showing them your appreciation. A “thank you” note after closing, or a “welcome home” care package, can go a long way. Providing an experience unlike any other is what makes the difference between a good and a great real estate professional.